Privacy policy
Last updated 21 October 2026
This policy explains how we collect and use personal information when you use yourlivelead.com, including our home improvement quote pages and our service for trade businesses.
Who we are. Your Live Lead is a trading name of Stixx Digital Ltd, a company registered in England and Wales. Registered office: Suite 128, Interchange Business Centre, Howard Way, Interchange Park, Newport Pagnell, MK16 9FX. Stixx Digital Ltd is the data controller for the information described here and is registered with the Information Commissioner's Office (ICO).
Contact: leads@yourlivelead.com or 07967 784820.
If you ask for a home improvement quote
When you fill in a quote form we collect your name, mobile number, email address, postcode and the details of the work you want, such as the number of windows, whether you own the property and when you would like the work done.
We use this information to:
- check your details and understand the job, including by phone or text;
- match you with one independent installer who covers your area and the work you need;
- pass your details to that installer so they can contact you, arrange a survey and give you a quote;
- arrange your survey appointment and send reminders;
- keep records of your request and your consent.
Our lawful basis is your consent, which you give by ticking the box on the form. You can withdraw consent at any time by contacting us. Withdrawing consent does not affect anything we did before you withdrew it.
Calls from our automated assistant
Our first call to you may come from an automated voice assistant. It will tell you it is automated at the start of the call. It asks a few questions about your project and can book a survey. Calls may be recorded and summarised in writing so we and the installer have an accurate record. The assistant does not make decisions about you that have legal or similarly significant effects. You can ask to speak to a person, or ask us not to call again, at any time.
If you are a trade business
If you send us an enquiry about buying leads or our AI system, we collect your name, business name, contact details, the areas and trades you cover and any other details you give us. We use this to reply, discuss our services, set up and manage your account, deliver leads and invoice you. Our lawful basis is our legitimate interests in running our business and, where you become a customer, the performance of our contract with you. We keep business customer records for as long as you are a customer and then for up to 7 years for tax and accounting purposes.
Who we share information with
| Recipient | Why |
|---|---|
| One matched installer | To contact you, survey and quote. They become a separate data controller for your information and must handle it under their own privacy policy. |
| Service providers who work for us | Website hosting (Cloudflare), automation (Make, EU data centre), spreadsheets and email (Google), phone, SMS and voice providers, and our accountants. They only use the data to provide services to us under contract. |
| Regulators or law enforcement | Only where the law requires it. |
We never sell your details to multiple companies, and we do not use your details for marketing unrelated products.
International transfers
Some of our service providers may process data outside the UK. Where they do, we rely on safeguards approved under UK law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum.
How long we keep it
We keep homeowner enquiry details for 12 months after our last contact with you, because quotes and appointments usually happen within that time, and then delete them. We keep a record of your consent for as long as we hold your details. Call recordings are kept for no longer than 12 months.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct or delete it;
- ask us to restrict how we use it, or object to our use of it;
- ask for your information to be transferred to someone else;
- withdraw your consent at any time.
To use any of these rights, email leads@yourlivelead.com. We will reply within one month.
Cookies
Our website does not set advertising or analytics cookies. If that changes, we will ask for your permission first and update this policy.
Complaints
If you are unhappy with how we have used your information, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.